At Markham Stouffville Hospital, listening and learning from our patients, families and members of our local communities is an important part of our Honoured to Care culture. 

Patient Experience Participants (PEPs) are specialized volunteers embedded within our hospital. They contribute in a variety of ways to help us deliver an extraordinary patient experience by sharing perspectives, opinions and providing input on decisions that improve quality of care.

About PEPs

As a PEP, you can get involved at your location of choice (Markham or Uxbridge site or RCC). Activities will match your interests, experience and availability, and can include:

• Participating in focus groups, working groups and project teams
• Membership in hospital councils and operations committees
• Developing patient and family education and informational material
• Participating in human resource interviews for new hires
• Internal and external engagement, including participation in community fairs and exhibitions 

To learn more, please download the latest version of our bi-annual PEP CONNECT newsletter.

Applying to be a PEP volunteer

To become a PEP, you must be 18 years or older. We welcome all interested parties including:

• Patients who have had a recent hospital experience in the last three years
• Family members and caregivers of former or current patients
• Community members who are passionate about improving quality of care and services

To apply, download and complete the application form and return it to patientexperience@msh.on.ca. 

Questions can be sent to patientexperience@msh.on.ca or by calling 905-472-7373 ext. 6194