Patient Experience Participants (PEP)

Patient Experience Participants

At MSH, improving patient experience is a continual process. And the best way to learn how we can improve is by working with patients and families directly. MSH’s patient experience participants (PEP) allows us to partner with patients and their families, involving them in the decisions that will impact the overall patient and family experience.

What is PEP?

Patient experience participants (PEP) are patients or their family member(s) who – in a volunteer capacity– work with hospital staff and physicians, sharing their ideas, perspectives, and experiences to help improve the overall patient experience. Their opinions and recommendations can help shape hospital education, design and/or redesign of the care processes and the improvement of our services across different programs in the organization.

Patient experience participants contribute in ways that best match their interests, experience, and availability. Examples of activities include:

  • Participating in focus groups, working groups and/or project teams
  • Being members of hospital councils and/or committees
  • Developing patient and family education material

PEP position guide

To learn more about the requirements, responsibilities, time commitment, benefits, and opportunities of becoming a PEP volunteer, please review our PEP position guide, read the FAQs, and download the PEP brochure.

Applying to be a PEP volunteer

Before applying to become a PEP volunteer, please review the PEP position guide. To apply, download and complete the form below and return it to

Download the Application Form. 

Questions about the PEP can be directed to: or 905-472-7373 ext. 6916.