Visiting a patient

Visiting a patient

Visiting a patient

COVID-19 Visitor Policy

Essential visitor policy 

As of Wednesday July 8, scheduled essential visiting will be allowed for many patients at both the Markham and Uxbridge sites. 

Protecting the health and safety of our patients, staff and community is our top priority. For this reason, visiting hours, duration of visits and the number of visitors permitted in the hospital at one time will be restricted to maintain safe distancing between all those on-site. 

Booking your visit

In order to maintain safe physical distancing in the hospital, visitors must schedule visits in advance with a patient’s care team. Please call the patient’s department/area directly to schedule the time of your visit

Patient visits

Patients who meet any of the following criteria will be allowed to have a dedicated support person or essential visitor:

  • a patient who is near death
  • an ill child (1 parent or guardian at a time)
  • a patient giving birth  – information about the childbirth policy can be found here.
  • a patient undergoing major surgery
  • a patient who the care team determines  requires support with communication (e.g., language interpretation) or mobility
  • a patient who has a long stay in hospital (> 30 days)
  • a patient who has a life altering event and/or diagnosis
  • a patient who is suffering from a critical illness or is unstable (including mental health crisis)
  • a patient who has a cognitive impairment or significant development or intellectual disability
  • a patient who has a caregiver that supports essential patient care (such as feeding)
  • a patient who is in the emergency department (as determined by the health care team) and;
    • space permitting for physical distancing
    • visitor must stay in the patient room
    • patients who are moved out of the ED must meet the abovementioned criteria in order to have a visitor in their new area

Visitor safety when on-site:

  • Screening: All visitors must enter through the main entrance on Church Street (at the Markham site) and the Emergency Department (at the Uxbridge site) and will be screened before entering the building. Visitors who have travelled outside of Ontario in the last 14 days or who have respiratory illness symptoms will not be allowed inside the building. 
  • Hand washing: All visitors must wash their hands with soap and water for 20 seconds or use an alcohol-based hand rub when entering the hospital and before entering a patient care area and room.
  • Masking: All visitors that come into the hospital are required to wear a mask. The mask must be worn for the duration of their visit. If a visitor does not have a mask, one will be provided to them by the hospital.  
  • Physical distancing: Visitors are asked to maintain two metres (six feet) of distance between themselves and others at all times. Visitors are asked to go directly to the patient’s room or clinic area and not stop in other areas of the hospital. 
  • Visitor identification: All visitors who enter the building will be asked to wear an identification badge (visitor sticker) for the duration of their visit.