Visiting a patient

Whether you are coming to Markham Stouffville Hospital for an appointment or visiting a loved one, our staff, physicians and volunteers want to make your experience as comfortable as possible. The following will help you prepare for your visit to the hospital.

General visiting hours are 11 a.m. – 8:30 p.m. During this time you are welcome to come and provide well wishes to the patient. Specific departments may have recommended visiting hours based on the needs of its patients - see below for additional details. For more information, please speak with a member of the health care team on the unit that is caring for your family member or friend.

We have a family presence policy that enables 24/7 access for partners in care, allowing them to spend more time with their loved ones.

Between the hours of 10 p.m. – 6 a.m., daily, the hospital will observe quiet time to help patients get the rest they need.

Here is some important information to keep in mind, when visiting a patient in the hospital.

  • Help keep all patients safe from infections by using the hand sanitizer in the hospital before and after you enter a patient room.
  • Do not visit a patient if you feel unwell or have symptoms, such as cough, fever, runny nice, sore throat, diarrhea, vomiting, or a new rash.
  • You may need to shorten your visits if the patient is tired and needs to rest. To keep the hospital a restful environment for patients, we have a quiet time from 10 p.m. – 6 a.m. daily.
  • You are encouraged to spend time with a patient, however, you may be asked at times for privacy and care reasons to leave the room.
  • Children require supervision and must be with an adult at all times. The adult cannot be the patient.
  • Do not use any perfumes or scents before you come to the hospital. MSH is a scent free environment.
  • MSH is a 100% smoke-free environment, including outside areas.
  • Latex can cause a severe allergic reaction. Latex balloons are not allowed in the hospital. Mylar balloons are acceptable.
  • Respect members of the patient’s health care team. We will not allow abusive or disruptive behaviours.
  • General visiting hours: 11 a.m. – 8:30 p.m.
  • Partners in care have 24/7 access allowing them to spend more time with their loved ones. The patient decides who they want involved as their partner in care during their admission at the hospital. Learn more about family presence at MSH.
  • Quiet times: 10 p.m. – 6 a.m., daily
Intensive care unit

Often patients in these areas require close nursing supervison and special attention.  Please assist us in providing the best care possible by following the instructions of the nurses on duty during your visit.

Daily visiting hours are between 10 am - 11 pm.

Shift changes occur at 7 a.m. – 8 a.m. and 7 p.m. – 8 p.m. Visitors are asked to refrain from visiting the patient during these times due to patient confidentiality.

Mental health

Please check with the staff on duty at the time, but generally speaking family and friends are welcome weekdays from 4 pm - 8:30 pm

To accommodate lengthier visits, weekend and holiday visiting hours are 11 am - 8:30 pm.

Overnight visitors are not permitted.

 Stollery Centre for childbirth and children

We welcome family members including siblings of the newborn to come to our family waiting room, located in the main corridor, at any time and may go to the patient room according to the guidelines below. Other than siblings, no children under 12 may visit at any time to prevent spread of infection to others.  All visitors must be illness free and everyone must wash their hands frequently.  Siblings must be with their guardian at all times.

During Labour & Delivery (before baby is born) 4WH:

We allow one partner and one support person from admission through delivery. The new mother selects this person. If the mother has had a Caesarean section, only the partner will be allowed in the recovery room.

Antepartum (before Labour and Delivery) and Postpartum (after baby is born) 4WF:

Following delivery and during recovery, new mothers are transferred to our antepartum/post-partum unit. The patient’s partner may visit at any time and must wash their hands frequently. All other visitors may come from 1:00 - 3 p.m. and 5 - 7 p.m. any day of the week. Only two visitors may be in the patient room at a time to help prevent the spread of possible infection. All visitors to the patient room must wash their hands as they enter the room before touching the new mother and infant. You must be illness free to visit to protect our new mothers and infants.  No children under the age of 12 may visit unless they are a sibling of the new infant to prevent spread of infection. 

Siblings may visit with the partner at any time that is convenient for both the partner and new mother. 

Newborn infant security

A child is a precious gift. We are committed to protecting your infant and ask that you do your part by following our Newborn Security protocol as posted in your room.

Neonatal intensive care unit (NICU)

NICU daily visiting hours are 11:00 a.m. - 8:30 p.m. Each baby may have a maximum of two visitors present at a time - other visitors may wait in the Ronald McDonald House Family Room for a turn to visit a baby in the NICU. Siblings are welcome, but please speak to your nurse before bringing siblings to visit. We allow one to two care partners (parents, legal guardians, or delegate) to be present at any time.

Paediatrics

For children in hospital, parents may visit at any time. Other people may come during hospital visiting hours of 11 a.m. – 8:30 p.m. We ask that only two visitors be in the room at any one time not including the parent or guardians. Some restrictions may apply based on the individual patient needs. Please check with the patient’s nurse or care provider. If a child is in isolation, visitors must adhere to precautions as indicated on door signage (gowns, gloves and/or masks).