2019-2020 Honoured to Care Award Winners

2019-2020 Honoured to Care Award Winners

RESPECT – Silva Nercessian, Manager, Emergency Department

What her nominator had to say: “Silva demonstrates an incredible amount of respect for her peers and other stakeholders within the organization. I have observed her consistently navigate complex discussions with grace, commitment and respect for all perspectives. Where others demonstrate clear frustrations and emotions, Silva consistently remains respectful of all viewpoints and responds in an incredibly productive and collaborative manner. Leaders like Silva, who are able to consistently treat all with mutual respect and understanding in high-pressure situations, are an asset to our organization.”

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TRUST – Lizette Almodal, Patient Registration Clerk

What her nominator had to say: “When admitting patients during the night shift, Lizette always accommodates for pre-registration so we can access files and medications quickly. When patients arrive who are in need of critical care, smooth registration is essential. Lizette tirelessly shows excellence in her care by maintaining these quick interventions, which I rely on as a charge nurse in the ICU. I know when Lizette is registering our patients it is done accurately, quickly and she also is quite pleasant on the phone! She may not realize it, but she is regarded as an important part of our ICU team!”

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COMMITMENT – Suzanne Vanderlip, Professional Practice Leader

What her nominator had to say: “You will find Suzanne supporting her staff in challenging clinical patient care situations, as well as providing emotional support after upsetting or emotionally draining situations. Suzanne truly cares for this organization and everyone in it and is most committed and inspiring person that I know. She has been at MSH for over 25 years and has work on many different transformation projects, always striving to do the best work possible to ensure excellent patient care. Suzanne has played – and continues to play – an instrumental role in professional practice through her dedication, collaborative leadership style and passion to improve the quality and best practices at MSH.”

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COMPASSION – Jennifer Muir, Social Worker, Outpatient Mental Health

What her nominator had to say: “While working with many diverse populations, Jennifer maintains such composure, elegance and patient centred care. She has been integral to our Women's Wellness service, ensuring the women in our community have specialized resources available to them. Jennifer makes sure her patients receive compassionate care by advocating for them, allowing them to be empowered by involving them in their treatment plan, and being supportive to their families. Jennifer's innate compassion and kindness exudes when you meet her, and this is echoed by her patients and peers.”

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COURAGE – Rosemarie Ramirez, Registered Nurse, Cardiology and Medicine

What her nominator had to say: “Rosemarie's most notable quality is her courage and leadership skills. She helps in facilitating family centered care, and embraces challenges and change with innovative strategies. When one of my patients became critical, Rosemarie was able to delegate to each staff member what should be done in order to provide high quality and safe care for the patient in an efficient and timely manner. Rosemarie has taught me that speaking up is always right rather than being compliant in silence. She exemplifies the ability to endure distress inherent in difficult situations. I admire Rosemarie's knowledge, compassion and courage to speak out for nursing and speak out for health of her patients.”

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