Introduction from our Chair and CEO
On behalf of Markham Stouffville Hospital (MSH), we are pleased and excited to share with you our new 2019-2022 Strategic Plan.
Over the past number of months, we have undertaken a collaborative strategic planning process that entailed engaging with patients, families, residents, community partners, staff, physicians, volunteers and many others in the development of, what we believe, is a bold and innovative plan. This plan leads us into the future by building on our past successes, acknowledging the challenges we face, and by taking advantage of the opportunities that are ready to be seized.
This is an exciting time for MSH – we have re-developed facilities, excellent clinical programs, and leading health technology, and we are engaging with our community and patients more than ever through our President’s Advisory Council, our Patient Experience Participant (PEP) program and our Patient and Family Advisory Committees.
With a focus on delivering an exceptional patient experience, embracing our community and by empowering our staff, MSH is well positioned to achieve our goals. Through our collective efforts, we will make it easier for patients and families to navigate the healthcare system, improve connections with our community partners and service providers and continually strive to deliver better, safer and more patient-centred care. We are honoured to care for the communities of Markham, Whitchurch-Stouffville, Uxbridge and beyond.
We hope that you will join us on this exciting journey as we better connect with our community and work towards our vision of providing care beyond our walls.