As MSH looks to continually enhance its patient experience the hospital is introducing the MSH Concierge Team at the Markham site. A group of volunteers has been recruited for the first phase of this project to act as dedicated wayfinding volunteers who will escort patients to departments across the hospital.
This will help minimize stress for patients and help make certain they are getting to the right location for their test or appointment and that visitors are taken directly to the unit that they are visiting.
MSH’s new volunteers will be easily identifiable with their bright green shirts and will initially be located near the main entrance and the Diagnostic Imaging area. This program will be piloted for a few months and will seek feedback from the volunteers, staff and patients on this new service.
The Concierge Team started on October 1.