COVID-19 information page

COVID-19 information page

Updated: June 5, 2020 @ 10:37 a.m.

The safety of our patients, visitors, families and caregivers is a top priority. Markham Stouffville Hospital (MSH) is closely monitoring the situation and implementing changes across the hospital to keep our community safe.

COVID-19 Cases at MSH* as of June 5 at 10 a.m.

Number of positive COVID-19 patients being cared for in hospital:  5
Number of inpatients under investigation (awaiting test results) for COVID-19: 28
Total number of COVID-19 inpatients who have been discharged from the hospital: 63
Total number of patients who have screened positive for COVID-19:  475

*(includes both the Markham and Uxbridge sites)

Entering the hospital

In order to maintain the health and safety of our patients and staff at both the Markham and Uxbridge sites we have implemented the following entry restrictions and enhanced screening precautions.

Everyone coming through the open entrances will be screened for signs and/or symptoms of respiratory illness. This means that everyone who enters the building will be asked a set of questions by screeners each time they enter. If you have an appointment at the hospital, please arrive early to give yourself time to go through the screening process.

Markham site:

Entrance Access Hours
Main entrance Patients and authorized visitors 6 a.m. – 6 p.m.
After 6 p.m., use Entrance D
Emergency Department (ED) entrance Emergency patients only 24 hours
Oncology entrance Open to oncology patients only 7:30 a.m. – 4:30 p.m. 

Uxbridge site:

Entrance Access Hours
Main entrance CLOSED n/a
Emergency Department (ED) entrance Patients, visitors and staff 24 hours


Visitor restrictions

The following visitor restrictions are in place as of March 19, 2020:

  • Effective immediately, no visitors are allowed.
  • Exceptions will be made on a case-by-case basis in the following areas: Intensive Care Unit (ICU), Childbirth & Children’s Services and Palliative Care.

Information about policy for the childbirth unit can be found here

Delivering essential patient belongings

During the COVID-19 pandemic, we are discouraging the practice of having personal items and food brought into the hospital.

However we recognize there are some essential items that may support and comfort our patients. With this in mind, we will permit the delivery of specific essential items. 

The items that will be accepted include:

  • Essential “bedside basics” for patients (i.e., walkers, hearing aids, mobile devices, phone chargers, toiletries etc.)
  • Food that is culturally required and not provided by our food services and food that is part of a patient’s care plan 

 Items must be able to be wiped for disinfecting purposes or be in a bag or container that can be wiped and disinfected upon arrival at the hospital. 

NOTE: This applies to patients that are not COVID positive or suspected COVID positive. 

What should I do if I think I have COVID-19?

self-asessment-tool-graphic.jpgIf you are concerned that you have COVID-19 or that you may have come into contact with someone who has COVID-19, please contact Telehealth Ontario at 1-866-797-0000, your family doctor or complete the online self assessment tool to help determine what actions you should take. If you need urgent medical care, then call 911 and inform the dispatcher of your symptoms, travel or contact history and concerns about COVID-19.


    COVID-19 Assessment Centre

    In response to the increase in COVID-19 cases in our region, MSH opened a COVID-19 Assessment Centre on March 18, 2020. This Centre is open seven days a week and is walk in for your convenience.

    The province is encouraging everyone to be tested.  We will test everyone with or without symptoms of COVID 19 – there is no charge and you do not need to have a valid health card to be tested.

    If you are having an emergency or if you are having shortness of breath,  please go to the Emergency Department.

    If you wish to be tested but do not have symptoms, we are happy to test you.  Remember that this is a test for a moment and time.  If you are negative for COVID today, but develop symptoms afterwards, you will need to be retested, as you could have been exposed.  Remember to wash your hands frequently with soap and water or hand sanitizer; wear a face covering when in public spaces or where social distancing is a challenge; socially distance at all times; self isolate if you develop symptoms of COVID 19 and seek further testing as needed.

    Hours: 9 a.m. – 7 p.m., daily (Hours may change – this is updated accordingly)

    Getting to the COVID-19 Assessment Centre

    The COVID-19 Assessment Centre is located at the Markham site. The COVID-19 Assessment Centre cannot be accessed from inside of the hospital. The entrance is located on the south side of the hospital, east of the Emergency Department, see map below. COVID-19 Assessment Centre parking is in lot #7.

    Click map to enlarge.

    assessment centre map.png

    About the COVID-19 Assessment Centre

    • The COVID-19 Assessment Centre provides screening, assessment and testing for all individuals who wish to be tested.
    • The COVID-19 Assessment Centre is walk-in only.  Appointment times are not available but in general, our wait times are very low.
    • Upon arrival to the Assessment Centre, individuals will be registered; those who have symptoms will be assessed by a physician prior to being tested.
    • All individuals who ask for a test will be swabbed.
    • The test is similar to that of other respiratory illnesses and involves taking a sample from the back of the nasal cavity with a swab. York Region Public Health will follow up with those who test positive for COVID-19.
    • The COVID-19 Assessment Centre will not provide a doctor’s note. Those individuals requiring a doctor’s notes are requested to contact their family doctor.

    Patients should come prepared to the Assessment Centre

    • Bring your cell phone with you to the Assessment Centre.  We do have some shaded areas for waiting outside or patients can wait in their car and be called when they are to be seen.
    • Individuals who need interpreters should have that contact or a downloaded application readily available on their phone.
    • Avoid bringing any individuals with you who do not wish to be swabbed or assessed.  This will help us ensure adequate space for social distancing.