COVID-19 information page

COVID-19 information page

Updated: September 22, 2020 @ 10:05 a.m.

The safety of our patients, visitors, families and caregivers is a top priority. Markham Stouffville Hospital (MSH) is closely monitoring the situation and implementing changes across the hospital to keep our community safe.

COVID-19 Cases at MSH* as of September 22 at 10 a.m.

Number of positive COVID-19 patients being cared for in hospital:  3
Number of inpatients under investigation (awaiting test results) for COVID-19: 30
Total number of COVID-19 inpatients who have been discharged from the hospital: 85
Total number of patients who have screened positive for COVID-19:  883

*(includes both the Markham and Uxbridge sites)

What should I do if I think I have COVID-19?

self-asessment-tool-graphic.jpgIf you are concerned that you have COVID-19 or that you may have come into contact with someone who has COVID-19, please contact Telehealth Ontario at 1-866-797-0000, your family doctor or complete the online self assessment tool to help determine what actions you should take. If you need urgent medical care, then call 911 and inform the dispatcher of your symptoms, travel or contact history and concerns about COVID-19.


    COVID-19 Assessment Centre

    In response to the increase in COVID-19 cases in our region, MSH opened a COVID-19 Assessment Centre on March 18, 2020. This Centre is open seven days a week.

    covid19button.jpgThe province is encouraging everyone to be tested.  We will test everyone with or without symptoms of COVID 19 – there is no charge and you do not need to have a valid health card to be tested.

    If you are having an emergency or if you are having shortness of breath,  please go to the Emergency Department.

    If you wish to be tested but do not have symptoms, we are happy to test you.  Remember that this is a test for a moment and time.  If you are negative for COVID today, but develop symptoms afterwards, you will need to be retested, as you could have been exposed.  Remember to wash your hands frequently with soap and water or hand sanitizer; wear a face covering when in public spaces or where social distancing is a challenge; socially distance at all times; self isolate if you develop symptoms of COVID 19 and seek further testing as needed.


      Hours of operation Registration hours
    Weekdays 9 a.m. – 7 p.m. 8 a.m. – 6 p.m.
    Weekends 9 a.m. – 5 p.m. 8 a.m. – 4 p.m.
    Holidays 9 a.m. – 5 p.m. 8 a.m. – 4 p.m.

    ATTENTION: To get tested at Markham Stouffville Hospital’s COVID-19 Assessment Centre, you MUST REGISTER via phone, by calling: 905-472-7670. 

    There has been a significant increase in demand for COVID-19 testing over the past few days. This may result in extended wait times over the phone and in some cases dropped calls. We understand that this can be frustrating and we apologize for any inconvenience this may cause. We are actively working to add staff and resources to respond to this increase in demand

    Hours are subject to change and will be updated accordingly.


    Getting to the COVID-19 Assessment Centre

    The COVID-19 Assessment Centre is located at the Markham site. The COVID-19 Assessment Centre cannot be accessed from inside of the hospital. The entrance is located on the south side of the hospital, east of the Emergency Department, see map below. COVID-19 Assessment Centre parking is in lot #7.

    Click map to enlarge.

    assessment centre map.png

    About the COVID-19 Assessment Centre

    • The COVID-19 Assessment Centre provides screening, assessment and testing for all individuals who wish to be tested.
    • Patients who wish to be tested must register by calling 905-472-7670 before coming to the Assessment Centre.
    • Registration is for same day only. Patients will not be registered for the next or upcoming days. NOTE: during peak times, we do experience a large volume of calls to register you may be on hold for an extended period of time. Thank you for your patience.
    • After you have registered please arrive at the Assessment Centre at least 30 minutes before it closes to allow for check-in and swabbing.
    • The Ontario Health guidance to increase testing in the community has resulted in large volumes of patients seeking a test.  All those coming to the Assessment Centre should be prepared to wait longer than expected at some times of the day.
    • Upon arrival to the Assessment Centre, individuals who have registered will be asked to check-in at the nursing station; a physician will assess those who have symptoms prior to being tested.
    • All individuals who ask for a test will be swabbed.
    • The Assessment Centre will test children who are over six months old. Additional information on helping your child through a COVID-19 test available for toddlers, young children and older children

    • The test is similar to that of other respiratory illnesses and involves taking a sample from the back of the nasal cavity with a swab. York Region Public Health will follow up with those who test positive for COVID-19.
    • The COVID-19 Assessment Centre will not provide a doctor’s note. Those individuals requiring a doctor’s notes are requested to contact their family doctor.

    Patients should come prepared to the Assessment Centre

    • Bring your cell phone with you to the Assessment Centre.  We do have some shaded areas for waiting outside or patients can wait in their car and be called when they are to be seen.
    • Individuals who need interpreters should have that contact or a downloaded application readily available on their phone.
    • Avoid bringing any individuals with you who do not wish to be swabbed or assessed.  This will help us ensure adequate space for social distancing.

    Accessing your results

    Once your results are available, you will only receive a phone call if your test is positive.
    Your results will take up to six days after your visit. You can access your results by visiting the Public Health Ontario COVID-19 results websiteYou will need your OHIP number to register to view results.