COVID-19 information page

COVID-19 information page

Updated: April 9, 2020 @ 10 a.m.

The safety of our patients, visitors, families and caregivers is a top priority. Markham Stouffville Hospital (MSH) is closely monitoring the situation and implementing changes across the hospital to keep our community safe.

COVID-19 Cases at MSH* as of April 9 at 10 a.m.

Number of positive COVID-19 patients being cared for in hospital:  23
Number of inpatients under investigation (awaiting test results) for COVID-19 12
Total number of patients who have screened positive for COVID-19:  144

*(includes both the Markham and Uxbridge sites)

Entering the hospital

In order to maintain the health and safety of our patients and staff at both the Markham and Uxbridge sites we have implemented the following entry restrictions and enhanced screening precautions:

Markham site:

Entrance Access Hours
Main entrance Patients and authorized visitors 6 a.m. – 6 p.m.
After 6 p.m., use Entrance D
Emergency Department (ED) entrance Emergency patients only 24 hours
Oncology entrance Open to oncology patients only 7:30 a.m. – 4:30 p.m. 

Uxbridge site:

Entrance Access Hours
Main entrance CLOSED n/a
Emergency Department (ED) entrance Patients, visitors and staff 24 hours

Everyone coming through the open entrances will be screened for signs and/or symptoms of respiratory illness. This means that everyone who enters the building will be asked a set of questions by screeners each time they enter. If you have an appointment at the hospital, please arrive early to give yourself time to go through the screening process.


Visitor restrictions

The following visitor restrictions are in place as of March 19, 2020:

  • Effective immediately, no visitors are allowed.
  • Exceptions will be made on a case-by-case basis in the following areas: Intensive Care Unit (ICU), Childbirth & Children’s Services and Palliative Care.

Information about policy for the childbirth unit can be found here


What should I do if I think I have COVID-19?

self-asessment-tool-graphic.jpgIf you are concerned that you have COVID-19 or that you may have come into contact with someone who has COVID-19, please contact Telehealth Ontario at 1-866-797-0000, your family doctor or complete the online self assessment tool to help determine what actions you should take. If you need urgent medical care, then call 911 and inform the dispatcher of your symptoms, travel or contact history and concerns about COVID-19.


    COVID-19 Assessment Centre

    In response to the increase in COVID-19 cases in our region, MSH opened a COVID-19 Assessment Centre on March 18, 2020.

    Before coming to the COVID-19 Assessment Centre, individuals should call Telehealth 1-866-797-0000, their family doctor or complete the online self assessment tool to determine the best course of action, and whether or not to go to the Assessment Centre.  If you are having an emergency or feel you need emergency assistance please go to the Emergency Department.  

    Hours: 10 a.m. – 6 p.m., daily (Hours may change based on community need and volume)

    Getting to the COVID-19 Assessment Centre

    The COVID-19 Assessment Centre is located at the Markham site. The COVID-19 Assessment Centre cannot be accessed from inside of the hospital. The entrance is located on the south side of the hospital, east of the Emergency Department, see map below. COVID-19 Assessment Centre parking is in lot #7.

    Click map to enlarge.

    assessment centre map.png

    About the COVID-19 Assessment Centre

    • The COVID-19 Assessment Centre provides screening, assessment and testing for individuals in Markham, Stouffville, Uxbridge and surrounding area who meet the criteria.
    • The COVID-19 Assessment Centre is walk-in and will not take appointments or phone calls.
    • Upon arrival to the Assessment Centre, individuals will be screened; those who need to be assessed will be assessed by a physician and may be tested for COVID-19 if the assessment indicates that it is required.
    • Only patients who meet specific criteria will be tested for COVID-19.
    • The test is similar to that of other respiratory illnesses and involves taking a sample from the back of the nasal cavity with a swab. York Region Public Health will follow up with those who test positive for COVID-19.
    • The COVID-19 Assessment Centre will not provide a doctor’s note. Those individuals requiring a doctor’s notes are requested to contact their family doctor.

    Patients should come prepared to the Assessment Centre

    • Bring your cell phone with you to the Assessment Centre, if it is determined you need to be assessed, you may be asked to wait in your vehicle until you are called.
    • Individuals who need interpreters should have that contact or a downloaded application readily available on their phone.
    • Avoid bringing any individuals who do not need to be assessed to the Assessment Centre.