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SmartCare Innovation

At Markham Stouffville Hospital (MSH), SmartCare describes innovation and the tools that support a culture of innovation. MSH values innovation as an enabler to deliver patient care that is more efficient, more convenient, better coordinated, and smarter. SmartCare is providing the right care to the right patient at the right cost.

As part of our strategic plan, MSH launched an Office of Innovation in 2016 to:

  • foster a culture of innovation;
  • support the people and patient experience strategies;
  • advance quality and performance indicators; and
  • embed innovations into practice.

Innovation Team

The office of innovation is led by Dr. George Arnold as the Chief of Clinical Innovation and Strategic Ventures. Dr. Arnold’s leadership in innovation includes leading a reduction in our hospital’s Caesarean Section rate from 29% to 23% (a creative solution to an organizational challenge); being chosen at InnovationEx 2014 to roll out our Caesarean Section reduction initiative to five other GTA hospitals in a first pilot of its type; chairing the Health Professionals and Advisory Committee of the Central LHIN, and leading an initiative to develop guidelines and principles addressing patient access to outpatient clinic services (the first of its kind in the Province).

Elena Pacheco, Vice President, Support Services and Transformation
Adam Erwood, Manager, Innovation