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The Office of Access and Privacy


Commitment of Privacy Compliance

Our office is committed to protecting the privacy of the clients we serve, while maintaining our accountability to the public through openness and transparency. We accomplish this by respecting the spirit and compliance requirements of the Personal Health Information Protection Act (PHIPA), 2004, and the Freedom of Information and Protection of Privacy Act (FIPPA), 1990.

The Office of Access and Privacy is comprised of the Chief Privacy Officer and specialists in privacy legislation who are responsible for building and supporting the culture of privacy through interpretation, education and guidance.  We support and assist staff, physicians, patients, and families at Markham Stouffville Hospital Corporation to ensure the protection of their personal information/personal health information.

Goals of the Office of Access and Privacy

The goals of the Office of Access and Privacy are to:

  • ensure compliance with PHIPA and FIPPA legislation
  • establish privacy training programs for staff, physicians and agents
  • develop policy and procedure related to privacy
  • manage requests for access, amendments and/or corrections
  • answer inquiries about personal information/personal health information
  • conduct privacy audits
  • answer privacy complaints

Contact and Location Information

The Health Information Management Department is located on the first floor of Building A at the Markham site, in the north hallway. If you are travelling down the main stairs of Building A, proceed straight ahead and turn left at the second hallway.

Our Hours of Operation are: 8:00am to 5:00pm, Monday to Friday

For questions regarding release of personal health information, contact the Release of Information Specialist at 905-472-7373 ext. 6216.  Please make sure you have your health card number available for quick referencing.

Consents to access or disclose personal health information can be faxed to 905-472-7381.

For information about Markham Stouffville Hospitals privacy practices, to raise a concern you have with our practices, or to file a complaint, contact The Office of Access and Privacy.

For general inquiries contact us at 905-472-7077.

If you require information about your treatment at our affiliate location, Uxbridge Cottage Hospital, all access and disclosure requests should be directed to the Health Information Management Department at 905-852-9771 ext. 5245.